Reporting to: Camp Manager
Duty Station: Mtendeli/Nduta Refugee Camps KasandaKakonko/Kibondo
Area of Operation: Mtendeli/Nduta CampsKasanda-Kakonko/Kibondo
TheEmergency Services Officer, under the management and supervision of the Camp Manager and in close collaboration with the camp-based government coordination bodies will be responsible for overseeing emergency service provision for the refugee camp.
Tasks and responsibilities of the position
⦁ Supervise all national and refugee staff working in Hot meal, CRI/NFI distribution
⦁ Monitor and support the coordination of services and assistance in the camp
⦁ Identify gaps in service provision to refugees, proactively referring issues to relevant forums
⦁ Work in close collaboration with refugee stakeholders, particularly to ensure community support and collaboration in the provision of emergency relief to new arrivals and/or particular individual cases
⦁ Ensuring diversity and inclusion and ensured that protection considerations are mainstreamed across the sectors under his/her remit;
⦁ Receive and handle complaints and feedback from beneficiaries and refer to relevant actors.
⦁ Oversee and ensure that NFI distributions and hot meals provisions are conducted in an accessible and accountable manner;
⦁ Ensure that all documentation and necessary procedures for the distribution of NFI and the provision of hot meals are observed; in cases where accepted standards of service provision in these sectors need be deviated from, provide justifications to and seek approval of the Camp Manager or his/her representative
⦁ Work in close collaboration with refugee stakeholders (Community Leaders, Elders, Representative Committees…) to ensure a wide acceptance of camp management activities in particular and facilitate dispute resolutions regarding the provision of humanitarian services in general, and NFI provision and hot meal provision in particular
⦁ Ensure Camp management implementation is compliant with SPHERE standards and the DRC Code of Conduct;
⦁ Write daily and weekly reports and assist in writing monthly reports as required by the camp manager;
⦁ Ensure daily verbal feedback on urgent issues reported.
⦁ Participate in camp coordination meetings, other humanitarian partners as well as meetings with refugee leadership committees; as required by the camp manager
⦁ Any other duties to support camp management activities assigned by the camp manager.
⦁ Regular reports as described above
⦁ Distribution monitoring sheets
⦁ Food Stock reports
⦁ Relevant Degree
⦁ 2 year relevant work experience in INGO;
⦁ Previous experience working with refugees or other vulnerable populations;
⦁ Excellent interpersonal and problem-solving skills, creativity and flexibility;
⦁ Flexibility in working hours when needed;
⦁ Computer literacy (Microsoft Word and Excel);
⦁ Comfortable in a multi-cultural environment, flexible and able to handle pressure well ability to engage with community members in an open manner, maintain confidentiality and respect;
⦁ Ability to communicate in and write reports in English;
⦁ Language ability in Kirundi and or French considered an advantage.
Terms of Employment:
Salary and conditions in accordance with DRC’s Terms of Employment for National Staff in Tanzania and based on UNHCR Tanzania’s salary scale for IP National Staff.
Duration of employment: 6 months with possible extension based on performance and funding availability.
Location: Mtendeli/Ndutacamps-Kasanda/Kakonko-Kibondo, Tanzania
Interested candidates should submit their application including cover letter and updated CV in English addressed to the:
Head of Office
P.O BOX 177
DRC Kibondo Office
Or by email to firstname.lastname@example.org
Applications will be reviewed on a rolling basis before the deadline, and interviews will be held as suitable candidates present themselves. Deadline for applications is 23rd April, 2016