An important role supporting compliance to policy, process and procedures rolled-out. The role will enable, monitor and support Audit observations and be the interface for GTM with auditors. The role will lead effective roll-out and governance of policy and processes for the function.
Create interface & co-ordination to ensure compliance to policies, process and procedures for the OPCO.Constantly engage with the Commercial, Regulatory, S&D, IT & Finance at Group and OpCo’s to align the processes and closure of all open issues.Align with regulatory teams for all key QoS KPI’s for GTM, ensuring compliance levels are tracked and measured.Ensure that the cross functions including IT infrastructure and platforms are equipped and ready for the delivery of the KPI’sEnsure effective process design with complete Route Course Analysis and action plan for breaches and submission to theregulatorImplement and Lead Compliance, Audits and learning sharing for GTM Policies and ProcessesEnsuring effective implementation of Adherence to Regulatory QoS standards and requirementsEffective engagement with the Internal Audit group team to define the audit and pain areas.Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.Effective implementation of the learning’s tracker and close looping for the OPCO
Desired Skills and Experience
Must have: University degree in any field
IT LiteracyMust have: 3 - 5 years of experience preferably in Telecom (Commercial)Experience of Audit, sales and customer experience roles will be preferred.Exposure to technology, process reengineering and handling decentralized operations is desirableBusiness awarenessStrong analytical skills and problem solving skillsExcellent planning skillsHigh personal standards and goal orientedExcellent interpersonal skillsExcellent and effective communication skills, both orally and in writing