of youth in Arusha, Tanzania? Apply for this position: Hi5 Trainer
Jobortunity is a training and career development institute in Arusha, Tanzania. For more than 6 years now, we
have been training youth ages 18-25 who are motivated to work in the service industry, into confident
professionals with the right attitude and customer service skills that meet employment standards. Jobortunity
connects companies that struggle to find professional, well trained staff, to Jobortunity graduates. In all our
courses we use our specially designed Hi5 Training method. Jobortunity also offers tailor-made Trainings &
Coaching programs to companies for training their staff and helping to bring their service to a higher level.
Job Title - Hi5 Trainer
Hi5 Trainers work with youth (students) who are chosen to join the Jobortunity program, maintain a
professional relationship with the students, and act as a guide and advocate. The Hi5 Trainer role is to provide
training and support that enables students to be professional, responsible, have positive attitudes, deal with
conflict, and communicate effectively. Hi5 Trainers support students and represent Jobortunity in the
community, ensuring graduates of the Hi5 Career Development Course know how to present themselves, apply
for and keep a job, and are able to obtain fantastic jobs as cooks, waiters, office assistants, clerks, receptionists
and housekeepers in high standard companies in Tanzania.
Typical work activities
Promote Jobortunity and Hi5 Training in Arusha, resulting in applications for the Hi5 Career
Development and English Language Courses.
Respectfully conduct selection exercises and interviews with students in order to assess and review
their situation during the trainee selection process.
Participate in training sessions and assist colleagues.
Lead training sessions in professional work attitude using the Hi5 method.
Offer ongoing guidance and coaching support to students.
Recommend and participate in making decisions about the best course of action for a particular
Interact with a multidisciplinary team of trainers and supervisors.
Participate in meetings with the team and management.
Maintain accurate records and prepare reports.
Take responsibility for developing and implementing the Jobortunity approach in your daily work.
Support the organisation in other fields when necessary.
Education Requirements and skills
Ideally the candidates will have a bachelor’s degree with course work that includes some of the following:
sociology, psychology, social science, human growth and development, social welfare and methods of social
work. Successful graduates of the Hi5 Training who may not have a bachelor’s degree but have at least 3 years
of work experience and are shining examples of the Hi5 standard are encouraged to apply.
Ability to do assessments of the learning situation of the student, through observation, active listening
and asking questions.
Ability to analyse a situation, make conclusions and rephrase/summarize it in a way that matches the
point of view of the other person.
Ability to negotiate, make agreements or compromises to achieve the best solution for different
parties (win-win mentality).
Ability to confront people with their own behaviour, attitude, opinions, responsibility, in a way that
helps them to learn more about themselves.
Ability to plan, assign and control, to work in a structured way.
Ability to effectively manage time, setting goals, having clear action items, managing a busy schedule,
being on time to work, training sessions, meetings and appointments.
Ability to actively participate in meetings and group discussions.
Ability to cooperate with other staff as coordination in different work so as to meet specific goals.
Other relevant skills:
Ability to speak English and Kiswahili.
Friendly exposure (eye contact, smiling, respectful).
Active exposure (walking and sitting straight, firm handshake, using gestures in line with words
Professional exposure (clothing, well-groomed, etc.)
Ethical exposure (not speaking about confidential information, not gossiping).
Job Title: Office Manager
The Office Manager plans, manages, and coordinates all of the Jobortunity campus activities in an efficient and
effective way in order to assist staff and students in achieving set targets. The Office Manager will acts as first
point of contact for drop-in visitors, email correspondence, and phone inquiries. The Office Manager will greet
visitors and be able to share the mission and vision of Jobortunity in a concise and appealing manner. The
Office Manager will manage the flow of information in and out of Jobortunity ensuring effective internal and
external communication, facility function, and financial management.
Summary of Responsibilities
Promotes Jobortunity opportunities by creating and updating marketing materials.
Promotes Jobortunity through social media and website updates.
Responds to customer enquiries and needs.
Researches potential service companies in need of quality employees for partnership and job
Assists with event planning and coordination such as graduation, fundraising, and community events.
Manages database and filing systems - Organize reception area so that necessary files are available
and can be easily located and incoming files are processed appropriately and in a timely manner.
Organises the office layout maintaining supplies of marketing materials and equipment.
Ensures the building facilities are functioning properly, maintaining the condition of the office,
classrooms, and grounds by arranging for necessary repairs.
Is responsible for accounts receivables and accounts payable, included monthly bills, petty cash,
tuition fees, and partnership contributions.
Accurately records office expenditures and creates financial reports.
Makes collection inquires for accounts receivable including student tuition fees.
Assists with data entry necessary to track student enrolment, performance, scholarships etc.
Drafts letters, certificates, agreements, and processes using a range of office software, including email,
spreadsheets and databases.
Ensure internet, water, electric utilities are functioning and maintain communications with utility
companies and the landlord as needed
Oversee the recruitment of new staff, sometimes including training and induction
Ensure security, integrity and confidentiality of data
Qualifications, experience, behaviour & competencies:
A Bachelors degree or Masters degree in business management, business administration, marketing or
Experience in office management, administration management, or human resources positions in companies
Speaks Swahili and English
Is Computer literate in Microsoft Word, Excel, Access, Power Point, Quick books (financial software
packages) and database software
Excellent Customer Service Skills
Social business mind-set
Planning and organisational skills
Excellent time management skills
Oral and written communication in English (Proposal writing and reporting)
Having a Hi5 attitude
Knowledge and experiences working with youth or in training programmes is an advantage.
Please send your application/motivation letter and CV to Rachel@jobortunity.org. In case in case of any queries
or if you like more information about the position you are most welcome to email us. There is no deadline for
applications as Jobortunity is always open to motivated people. However, if you want to join the next training
of trainers apply asap. www.jobortunity.org, Tel: 0742 307 555