Wednesday, 29 June 2016

Job Opportunity at CVPeople Africa, Operations Support Technician

Position Title: Operations Support Technician
Location: Tanzania
Reporting to: Business Systems Operation Manager


  • Provide support to in-house users on key operations business systems such Call center, internet access, M-KOPANet, Task manager and Office 365, MS Dynamics ERP.
  • Provide first level support to network users in issues such as internet, printing and other basic computer support issues,
  • Setup computers for in-house users and make sure all standard applications are installed
  • Tracking and updating user tickets in Zendesk and ensuring they are handled within SLA
  • Escalation of technical issue as need arises and following up to ensure timely resolution,
  • Ensure that users computers are patched, updated and are free from virus.
  • Willingness to work night shifts that may also cover weekends and holidays as per duty roster.

Education: University degree in respective area
Experience: 3 years of experience in similar role
Solid understanding of networking, both on the software and hardware end

  • Ability to fix basic issues on computer hardware
  • Solid Operating System troubleshooting skills (both Linux and Windows)
  • Basic knowledge of MS SQL/ MySQL and SQL query languages a plus
  • 1 – 2 years’ experience providing user support
  • Strong verbal and written communication skills


  • CCNA certification will be considered a plus
  • MCSE certification will be considered a plus

Applications: You must be registered with CVPEOPLEAFRICA.COM to apply for this position.
Click HERE to Apply

Warning: Any Job Vacancy Requesting Payment For Any Reason is a Scam.

No comments:

Post a Comment