Friday, 22 July 2016

Job Opportunity at Danish Refugee Council, Application Deadline: 04 Aug 2016

Deputy Community Services Manager – Tanzania, Kibondo

DRC is looking for highly qualified, self-motivated Deputy Community Services Manager able to work with diverse teams of both national and international staff as well as local government authorities, UN agencies, I/NGOs and other partners.


The Danish Refugee Council (DRC) is a humanitarian, non-governmental and nonprofit organization, founded in 1956, that works in more than 30 countries around the world. DRC will be operating as a new actor in Tanzania as part of the Burundian refugee response. The attempted coup in May of 2015 and the subsequent unrest has, as of October 7th 2015, displaced 105,542 Burundians to Tanzania, with a potential of displaced people anticipated up to 250,000 people. In line with the regional response plan to the Burundian refugee crisis, DRC Tanzania is implementing projects under the community-based protection, shelter and camp management sectors and intends to move also into the livelihoods sector.

Job Profile 
The Deputy Community Services Manager will be responsible for supporting the Community Services Manager in the implementation of community mobilization, refugee governance, community based protection and community development activities in one of the two refugee camps of Nduta and Mtendeli. He/she will support in developing and maintaining community participation mechanisms in camp, ensuring that the voices of men, women, boys, girls and groups with specific needs are heard and represented. He/she will manage the team of community services supervisors and assistants. He/she will be working with the Community Services Manager for developing the strategy of the community services program DRC’s Tanzania program, with the input of the head of office and other program managers for cross-sectoral linkage.

Key Responsibilities 

  • Participate to the design, implementation and supervisionof the community services and community based protection programme and strategyin one of the refugee camps in Kibondo or Kakonko districts. 
  • Participate to the establishment and capacity building of active and efficient refugee leadership and committees in consultation with MHA and UNHCR as well as other partners in the camp where relevant
  • Manage the team to develop and facilitate a two way information flow between refugees and key stakeholders through the dissemination, collection and analysis of information, collect key insights on social, cultural and livelihoods related aspects of the population and sharing these with relevant stakeholders to inform programming; 
  • Manage the permanent and mobile help desks through which feedback and information is gathered from the population and appropriate referrals can take place
  • Ensure the correct management of the referral pathway and support team to troubleshoot individual cases where problems arise
  • Identify and manage the activities at the community centres, including but not limited to life skills classes, community gardening and other activities which can support future self reliance programming 
  • Identify issues within the camp and propose adequate, rapid solutions.
  • Facilitate community action planning with communities to identify and implement community based solutions
  • Work in close collaboration with refugee stakeholders (Community Leaders, Elders, Representative Committees…) to ensure their input and acceptance of camp management activities. 
  • Propose resolutions regarding the provision of humanitarian services. 
  • Ensure that AGDM and Protection principals are mainstreamed into work with committees and communities. 
  • Participate to the establishment of the complaints and feedback mechanism and ensure refugees use of the system is communicated to refugees. 
  • Complete weekly and monthly reporting. 

Team Management: 

  • Supervise community services supervisors 
  • Identifyrelevant and needed CCCM and other relevant trainings for the community services team, as well as refugee incentive workers. 
  • Ensure work plans are implemented, timely weekly and monthly reporting is delivered and performance reviews are completed. 
  • Develop, support and manage a network of refugee incentive workers who will work under the daily management of Community Services Assistants. 
  • Identify gaps in staffing and report to CSM accordingly. 


  • Ensure that DRC’s accountability obligations are delegated and carried out in accordance with the HAP Standard for Humanitarian Accountability and Quality Management (ref. Programme Handbook Annex 15 and related tools).
  • Participate with other program managers to make suggestions to improve accountability mechanisms, including feeding in to the interagency complaints mechanism at camp level.

Coordination & Representation 

  • Develop and sustain good working relationships with camp population in order to be well positioned to help communicate views, needs and issues between stakeholders. 
  • Facilitate coordination between and amongst refugees and humanitarian actors/service providers and camp co-ordination (government). 
  • Attend the community based protection, SGBV and protection working groups to ensure coordination of activities 
  • Act as a focal point for community engagement and messaging from humanitarian agencies refugees in the camp; 
  • Participate in coordinating CCCM assessments and other joint or rapid assessments. 


  • Participate to develop the strategy for community services and community based protection programming and adapt strategy based on the changes in context
  • Ensure interaction and linkages with other DRC programming is strategic and relevant


  • Excellent analytical and communication skills. 
  • Strong interpersonal skills and demonstrated ability to establish effective working relations with staff and other stakeholders. 
  • Proven ability to work and live in basic living conditions in field locations. 
  • Advanced university degree in human rights, social sciences or related field or equivalent practical experience. 
  • Demonstrated record of field and operational experience, including direct project implementation at an international level in complex emergencies.
  • 3 years professional work experience in camp management, community mobilization and distributions in a leadership position, and solid understanding of camp dynamics. 
  • Proven ability to manage multi-sectoral programs and a diverse staff group. 
  • Fluent in spoken English and strong writing/reporting skills in English. 
  • Kirundi, French, Kiswahili considered and an advantage. 
  • Terms of Employment:
  • Salary and conditions in accordance with DRC’s Terms of Employment for National Staff in Tanzania and based on UNHCR Tanzania’s salary scale for IP National Staff.
  • Duration of employment: 3 months with possible extension based on performance and funding availability. Location: Kibondo (Nduta/Mtendeli camps), Tanzania.

Application process

  • Interested candidates should submit their application including cover letter and updated CV in English addressed to the DRC Kibondo Office in Kibondo or by email to:
  • Applications will be reviewed on a rolling basis before the deadline, and interviews will be held as suitable candidates present themselves. Deadline for applications is 4th August  2016
  • We encourage all qualified candidates to apply irrespective of origin, gender or age. 
  • For further information about Danish Refugee Council, please go to

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