1. Effective manage the Premium service Banking Department and ensure that it provides excellent service to its customers.
2. To support marketing efforts for growth of asset, liability, and trade and treasury business with class Management products which contributes to meeting the Bank's budget.
3. To effectively manage the Operations from cost / benefit / risk perspective. Establish and maintain a robust control environment for operations activities
Key Roles and Responsibilities
To ensure that service of the highest level is offered to PSB customers
To ensure that the management of day to day customer queries directed through the customer hotline /emails efficiently & professionally resolved on the same day on behalf of Relationship Managers. All complain issues are logged to the CSG.
Work closely with other internal departments within the bank to ensure the timeframes are adhered to.
Be accountable for the overall running of the unit to ensure that staff leave has been taken, identify the training requirements and to ensure that they are met.
Maintain statistics on volumes of the unit to facilitate capacity planning.
Manage the administrative costs of the unit and to ensure minimal cost is maintained.
Maintain high professional standards by adhering to the bank's policies and procedures to enhance the bank's image
Ensure implementation and monitor compliance on relation to money laundering prevention (AML & KYC) as specified by group policy standard \/'
Work as Departmental continuity Coordinator (DCC) for Premium service Banking and Mail and Distribution.
Qualifications and Skills
Minimum of a C in both English and Mathematics at O-level
Bachelor's Degree or Equivalent
Sound knowledge of banking practices
3 years banking experience, preferably in banking operations
Online application, click HERE to Apply