AFFILIATE HEAD OF OPERATIONS
Bank, Dar es salaam, Tanzania
An interesting opportunity for an Affiliate Head of Operations to work in a bank. The ideal candidate will be responsible in managing and deliver reliable and high level service to customers of the affiliate in a stable, secure and controlled environment within agreed costs.
Responsible for management and reduction of customer complaints..
Manage and deliver reliable and high level service to customers of the affiliate in a stable, secure and controlled environment within agreed costs.
Responsible for the day to day management of Retail Operations,Trade Operations , Treasury Operations & Loan Proccessing and Cash Management functions.
Identify and address the training needs of staff.
Ensure that the operations of the bank in the affiliate is not subjected to anything other than normal business risks
Aware of and understand the operational risk exposures being taken in the bank and ensure that effective controls.
Attainment of agreed targeted Voice of Customer survey outcomes in the most cost efficient manner
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