Monday, 14 November 2016
Job at British High Commission, Application Deadline 15-11-2016
Job Description (Roles and Responsibilities)
Main purpose of job:
To provide a high quality and efficient consular service to British nationals in Tanzania in line with the standards set out in our publication "Support for British Nationals Abroad: A Guide
Roles and Responsibilities:
As consular assistant you will be responsible for playing a key role in a small team providing consular assistance in Tanzania. You will also work closely with colleagues across the Sub-Saharan Africa network and in the UK in order to ensure excellent delivery and consistency of services.
Providing advice and consular assistance, often to the most vulnerable British nationals in Tanzania. This may include: visiting people who have been arrested, are in prison or hospitalised; supporting bereaved families and victims of crime, victims of sexual assault and dealing with cases involving child abduction. The candidate must be able and willing to engage on these difficult issues.
Assisting applications for Emergency Travel Documents.
Liaising with partners including local authorities, British companies, the tourism industry, airlines, wardens, consular correspondents, NGOs, other diplomatic missions etc.
Participating in outreach activities.
Contributing to crisis planning and response in Tanzania.
Managing information, completing returns and other administrative tasks.
The successful candidate must be prepared to work out of hours if required, and to cover colleagues’ absences (see below on time of in lieu/overtime).
Essential qualifications and experience
For many British nationals, the only contact they will ever have with a British mission will be through our consular services, often in times of great personal distress. As a customer-facing member of staff, you will need to have excellent communication skills and be able to deal with distressing situations in a sensitive manner and with empathy.
You must demonstrate the following key skills and attributes:
Excellent all-round communication skills to manage customer expectations and deliver difficult messages;
Excellent customer service skills; ability to respond to a range of customer needs and cultivate strong relationships with customers and stakeholders.
Calmness under pressure;
Ability to research and follow guidelines, and to plan and prioritise effectively;
Ability to work well with others - to build and maintain relationships with customers and stakeholders;
Strong problem solving skills using own judgement;
Ability to respond quickly to changing priorities, sometimes in pressurised environments;
Must be prepared to react positively to change and ready to try new ways of working
Excellent IT Skills (a working knowledge of Microsoft Excel, Word and Outlook is essential);
Level of language required: fluent (if non-native English speaker then IELTS band 7 or TOEIC 875 points or above or equivalent).
Desirable qualifications and experience
Knowledge of Swahili is beneficial but not essential
An understanding of the way of life in the UK and familiarity with the operating environment in Tanzania
Online application, CLICK HERE TO APPLY
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